Returns & Exchanges

At Society Tea, we strive to ensure every sip is perfect; however, due to the perishable nature of our products, we only accept returns for items that are damaged, defective, or incorrectly delivered. Please initiate your request within 48 hours of receiving your order to ensure a swift resolution.

Return Process

• 1.
  Report the Issue

  Contact our customer support team via email or phone within 48 hours of delivery, providing your order number and clear photos of the damaged or incorrect product.

• 2.
  Verification Process

  Our quality assurance team will review your claim and the provided images to verify the discrepancy or damage against our shipping records.

• 3.
  Pickup Arrangement

  Once your return is approved, we will coordinate a reverse pickup from your original delivery address at no additional cost to you.

• 4.
  Refund or Replacement

  Upon receiving the returned item at our warehouse, we will process a full refund to your original payment method or dispatch a fresh replacement package.